House Manager / PA

Family Office UHNW; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive base salary

Discretionary annual bonus

Paid time off and sick days

401(k) with employer match

Job summary

A high-net-worth family office in New York City is looking for a dedicated House Manager/Personal Assistant. The role involves high-level personal support, household management, and operational leadership. Ideal candidates should have 5+ years of experience in luxury service and be adept at managing diverse responsibilities with discretion. A flexible schedule is required, including availability during evenings and weekends. Competitive salary and bonus structure provided, along with benefits.

Qualifications

• 5+ years of experience as a Personal Assistant or House Manager in a UHNW household.
• Comfortable with light manual labor duties.
• Demonstrated ability to manage a detailed household environment.
• Excellent written and verbal communication skills.
• Comfort with technology and consumer electronics; fast learner.

Responsibilities

• Manage comprehensive calendar and scheduling.
• Coordinate household staff and vendor services.
• Act as the primary liaison for home maintenance and services.
• Ensure seamless daily operation of the household.
• Ensure discretion, reliability, and proactive problem solving at all times.
• Support smart home systems and general tech troubleshooting as needed.
• Adapt schedule to family needs, including evenings, weekends, and holidays.

Skills

5 years of experience in similar role

Strong background in hospitality

Exceptional organization

Excellent communication skills

Highly tech-savvy

Proactive problem-solving skills

Discretion and respect for privacy

Discretion

Service-oriented

Option research & recommendations

Tools

MacOS

iOS

Google Workspace

Smart home systems

Job description

We are seeking an exceptional House Manager/ Personal Assistant to support a UHNW family

based in New York City. This role blends high-level personal support with hands-on household

operations, ensuring the home and the principals’ lives run seamlessly—think 5-star hotel meets

You will work closely with the principals, Chief of Staff, household staff (housekeepers,

nannies), and external vendors. This is a highly trusted, detail-driven role requiring discretion,

flexibility, and a proactive mindset. The PA/House Manager serves as both an operational lead at

the residence and a strategic personal support partner to the principals.

The position is primarily NYC-based, with regular in-person presence at the residence and

occasional travel to other family properties and potential domestic/international destinations with

advance notice.

Key Responsibilities

Personal & Executive Support

• Comprehensive calendar management, including appointments, reservations, and
• In-depth research and planning for travel, dining, entertainment, events, services, and lifestyle needs
• Booking and managing domestic and international travel (commercial and private), including advance arrival, packing/unpacking, and preparing accommodations
• Optimizing airline miles, credit card points, and loyalty programs
• Online purchasing, returns, and delivery coordination
• Proactively identifying and suggesting activities for the principals and children in NYC and while traveling
• Troubleshooting urgent issues via phone, text, or email, including evenings and weekends

Household & Property Management

• Day-to-day management of household staff (housekeepers, nannies) and coordination with vendors
• Setting up, maintaining, and enforcing household systems, protocols, checklists, and standards
• Acting as primary on-site liaison for repairs, installations, deliveries, and service providers
• Preparing the home for daily living, guests, and events—ensuring everything is polished and running smoothly
• Managing household inventory, supplies, and logistics
• Maintaining organized household files, records, and documentation
• Running errands and managing family vehicles
• Supporting smart home systems, A/V, and general tech troubleshooting
• Highly flexible schedule that follows the family’s needs and movements
• Average workweek of 40+ hours, with evening, weekend, and holiday availability required for pressing matters
• High level of responsiveness and reliability is essential
• Ability to seamlessly switch between strategic planning and hands-on execution

Required Skills & Experience

• 5 years of experience as a Personal Assistant, House Manager, Estate Manager, or similar role within a UHNW or HNW household
• Strong background in hospitality, luxury service, or private household management preferred
• Exceptional organization, attention to detail, and follow-through
• Excellent written and verbal communication skills
• Highly tech-savvy (MacOS, iOS, Google Workspace, smart home systems, consumer electronics)
• Comfort with light manual labor (lifting, moving heavy items)
• Naturally proactive with strong intuition and problem-solving skills
• Calm and effective under pressure with shifting priorities
• Demonstrates impeccable discretion and respect for privacy
• Service-oriented, energetic, and professional demeanor at all times
• Comfortable researching multiple options and clearly presenting recommendations

Additional Requirements

• Valid U.S. work authorization
• Valid passport and willingness to travel
• Competitive base salary (commensurate with experience)
• Discretionary annual bonus (typically ~10%)
• Paid time off and sick days
• 401(k) with employer match

This role is ideal for someone who thrives in a high-touch, fast-moving environment, loves anticipating needs before they arise, and takes pride in creating calm, order, and luxury behind the scenes.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Administrative

Industries

Individual and Family Services