Performance-Driven Auto Service Advisor

Zanesville Honda; Zanesville (OH); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

401(k)

PTO

Competitive Pay

Life Insurance

Job summary

Zanesville Toyota is seeking a service advisor to oversee the drive lane flow and ensure customers receive prompt, courteous service. You will own the customer experience and coordinate with technicians to maximize efficiency, while maintaining a high level of satisfaction across all touchpoints.

The role requires strong communication, organizational skills, and a professional appearance. Join a team focused on service excellence and customer care, with opportunities for growth within the

Qualifications

• Excellent customer service and communication skills.
• Ability to manage a team and delegate tasks.
• Strong time management and organizational abilities.
• Professional appearance and demeanor.

Responsibilities

• Oversee service orders and drive lane flow to ensure prompt service.
• Maintain positive customer experience and handle additional tasks to impress customers.
• Provide concierge support for owner inquiries, in person or by phone.
• Assign work among technicians to maximize efficiency.
• Answer technical questions about vehicle problems, warranties, and repairs.
• Maintain Customer Success Index at or above standards.
• Oversee warranty claims administration and staff training.
• Perform MPI on customers and internal vehicles.

Skills

Customer service

Team leadership

Communication skills

Time management

Organized

Self-motivated

Job description

Zanesville Toyota is seeking a service advisor to oversee the drive lane flow and ensure customers receive prompt, courteous service. You will own the customer experience and coordinate with technicians to maximize efficiency, while maintaining a high level of satisfaction across all touchpoints.

The role requires strong communication, organizational skills, and a professional appearance. Join a team focused on service excellence and customer care, with opportunities for growth within the