Automotive Service Advisor | Elevate Customer Experience

Germain Toyota of Columbus; Columbus (OH); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid vacation

Competitive wages

Professional development

Employee discounts

Company outings

Job summary

Germain Toyota of Columbus is seeking an Automotive Service Advisor in Columbus, OH. You will own the customer experience in the service lane, updating clients on vehicle status and coordinating with technicians to ensure timely repairs.

Ideal candidates have at least 2 years of service/retail experience, strong communication skills, and a professional appearance. Join a team committed to exceptional service and ongoing career development.

Qualifications

• At least 2 years of experience in a service role.
• Strong record of positive customer satisfaction results.
• Organized and friendly personality.
• Excellent communication with customers.
• Professional personal appearance.
• Team oriented and self-motivated.

Responsibilities

• Answer service calls, set and confirm appointments.
• Write repair orders.
• Liaise between technician and customer.
• Assist client through the service process.
• Collaborate with team for loaner availability and proper warranty processing.

Skills

Customer service

Communication

Team player

Organized

Professional appearance

Self-motivated

Job description

Germain Toyota of Columbus is seeking an Automotive Service Advisor in Columbus, OH. You will own the customer experience in the service lane, updating clients on vehicle status and coordinating with technicians to ensure timely repairs.

Ideal candidates have at least 2 years of service/retail experience, strong communication skills, and a professional appearance. Join a team committed to exceptional service and ongoing career development.