Automotive Service Concierge & Advisor

Byers Auto Group; Columbus (OH); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental & vision

Flexible Spending Accounts

Short & Long Term Disability

Life Insurance

401K Plan + Company Match

Vacation Pay

Paid Holidays

Growth opportunities

Paid Training

Employee vehicle purchase plans

Family owned and operated

Long term job security

Health and wellness

Flexible Work Schedule

Discounts on products and services

Job summary

Byers Automotive in Columbus, OH is seeking an Automotive Service Advisor to oversee the drive lane flow and ensure customers receive prompt, courteous service. You will take ownership of the customer experience and provide concierge support for owner inquiries to avoid mishandling.

Manage daily technician time and distribute work efficiently to maximize service capacity. The role emphasizes professional appearance, strong communication, and the ability to work in a fast-paced dealership

Qualifications

• Organized, friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Excellent communication with customers.
• Professional, well-groomed appearance.
• Clean driving record.
• Willing to submit to pre-employment background check & drug screen.

Responsibilities

• Oversee flow of Drive Lane. Ensure customers receive prompt, courteous service.
• Take ownership of the customer's experience to leave a positive impression.
• Provide concierge support for owner inquiries, in person or phone.
• Ensure daily technicians' time is sold to service customers.
• Distribute work between technicians efficiently.

Skills

Organized

People skills

Time management

Communication

Professional appearance

Clean driving record

Background check

Job description

Byers Automotive in Columbus, OH is seeking an Automotive Service Advisor to oversee the drive lane flow and ensure customers receive prompt, courteous service. You will take ownership of the customer experience and provide concierge support for owner inquiries to avoid mishandling.

Manage daily technician time and distribute work efficiently to maximize service capacity. The role emphasizes professional appearance, strong communication, and the ability to work in a fast-paced dealership