Service Advisor – Customer Experience Leader

Savannah Toyota; Savannah (GA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Job summary

Savannah Toyota is seeking a customer-focused Service Advisor to manage the intake-to-delivery process with strong communication and organizational skills. Bilingual capability is a plus, and the role offers growth through ongoing Toyota training and career advancement opportunities.

Responsibilities include documenting concerns, coordinating with technicians, explaining estimates and invoices, and driving high CSI and customer retention through ethical recommendations and professional service.

Qualifications

• 2+ years of automotive service advisor or service management experience preferred.
• Excellent communication and organizational skills.
• Ability to multitask in a fast-paced dealership.
• Toyota experience preferred but not required.

Responsibilities

• Provide an exceptional customer experience from vehicle check-in through delivery.
• Accurately write repair orders and document customer concerns.
• Communicate repair recommendations, pricing, and timelines clearly.
• Coordinate with technicians and dispatch to ensure efficient workflow.
• Monitor repair progress and proactively update customers.
• Review completed repairs, explain invoices, and ensure customer satisfaction.
• Recommend maintenance based on Toyota guidelines and vehicle history.
• Resolve customer concerns professionally and promptly.
• Maintain accurate records and follow dealership and manufacturer processes.
• Support department goals for customer satisfaction, productivity, and profitability.

Skills

Communication

Organizational skills

Multitasking

Customer service

Reynolds & Reynolds

Toyota experience

Tools

Reynolds & Reynolds

Job description

Savannah Toyota is seeking a customer-focused Service Advisor to manage the intake-to-delivery process with strong communication and organizational skills. Bilingual capability is a plus, and the role offers growth through ongoing Toyota training and career advancement opportunities.

Responsibilities include documenting concerns, coordinating with technicians, explaining estimates and invoices, and driving high CSI and customer retention through ethical recommendations and professional service.