Automotive Service Advisor

Zanesville Honda; Zanesville (OH); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

401(k)

PTO

Competitive Pay

Life Insurance

Job summary

Zanesville Toyota is seeking a service advisor to oversee the drive lane flow and ensure customers receive prompt, courteous service. You will own the customer experience and coordinate with technicians to maximize efficiency, while maintaining a high level of satisfaction across all touchpoints.

The role requires strong communication, organizational skills, and a professional appearance. Join a team focused on service excellence and customer care, with opportunities for growth within the

Qualifications

• Excellent customer service and communication skills.
• Ability to manage a team and delegate tasks.
• Strong time management and organizational abilities.
• Professional appearance and demeanor.

Responsibilities

• Oversee service orders and drive lane flow to ensure prompt service.
• Maintain positive customer experience and handle additional tasks to impress customers.
• Provide concierge support for owner inquiries, in person or by phone.
• Assign work among technicians to maximize efficiency.
• Answer technical questions about vehicle problems, warranties, and repairs.
• Maintain Customer Success Index at or above standards.
• Oversee warranty claims administration and staff training.
• Perform MPI on customers and internal vehicles.

Skills

Customer service

Team leadership

Communication skills

Time management

Organized

Self-motivated

Job description

We are a Fast-Growing Import Dealer looking for the Best!

At Zanesville Toyota, we strive to conduct our business as a well-respected organization, with integrity, hard work, and with the highest care for our people, customers, and business partners. Every employee at the dealership is critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years. There is an enormous earning potential on a performance based pay plan!

We have an immediate opening for three candidates!

Benefits

• Health Insurance
• 401(k)
• PTO
• Competitive Pay
• Life Insurance

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure the daily inventory of technicians' time is consistently sold to service customers
• Distribute work between technicians efficiently
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Success Index at or above company standards
• Assist in diagnosing vehicle problems, order parts and tools as necessary
• Oversee administration of warranty claims as well as training and supervising of service department
• Perform M.P.I on every customer and internal car
• Reinforces company policies and adheres to company standards
• Encourages compliance with applicable laws and regulations
• Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Prefer experience with auto repair and maintenance
• A salesperson wanting to move to the next level and be a service advisor would be a plus
• Valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.