Automotive Service Advisor

Zanesville Auto Group; Zanesville (OH); On-site; USD 44,000 - 66,000; Full time

Benefits offered by this job

Health Insurance

401(k)

PTO

Competitive Pay

Life Insurance

Job summary

Zanesville Auto Group in Ohio is hiring a Service Advisor to manage service orders and ensure a smooth customer experience. You will own the customer journey, coordinate with technicians, and resolve inquiries to uphold dealership standards.

Ideal candidates will have strong communication, organizational and team-playing skills, plus a basic understanding of auto repair. This role offers a performance-based pay plan and growth opportunities within the service department.

Qualifications

• Organized, friendly personality with strong communication skills.
• Proven ability to manage others and work in a team.
• Experience in auto repair or maintenance is preferred.

Responsibilities

• Oversee service orders and drive lane flow to ensure prompt, courteous service.
• Take ownership of the customer experience and uphold dealership standards.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure daily inventory of technicians' time is sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Satisfaction Index at or above company standards.
• Assist in diagnosing vehicle problems and ordering parts/tools.
• Oversee warranty claims administration and training of service staff.
• Present MPI on every customer and vehicle.
• Reinforce company policies and compliance with regulations.
• Foster good relations with factories and staff.

Skills

Organized

People management

Time management

Communication

Professionalism

Teamwork

Self-motivated

Driver's license

Auto repair experience

Job description

We are a Fast-Growing Import Dealer looking for the Best!

At Zanesville Auto Group, we strive to conduct our business as a well-respected organization, with integrity, hard work, and with the highest care for our people, customers, and business partners. Every employee at the dealershipis critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years.

There is an enormous potential with aperformance-based pay plan.

We have an immediate opening for one candidate!

Benefits

• Health Insurance
• 401(k)
• PTO
• Competitive Pay
• Life Insurance

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure the daily inventory of technicians' time is consistently sold to service customers
• Distribute work between technicians efficiently
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Success Index at or above company standards
• Assist in diagnosing vehicle problems, order parts and tools as necessary
• Oversee administration of warranty claims as well as training and supervising of service department
• Present M.P.I on every customer and internal car
• Reinforces company policies and adheres to company standards
• Encourages compliance with applicable laws and regulations
• Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Prefer experience with auto repair and maintenance
• A salesperson wanting to move to the next level and be a service advisor would be a plus
• Valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.