Automotive Service Advisor

Zanesville Auto Group; Marietta (OH); On-site; USD 45,700 - 54,739; Full time

Benefits offered by this job

Health Insurance

401(k)

PTO

Competitive Pay

Life Insurance

Job summary

A leading import dealership in Marietta is seeking a dedicated Service Advisor to oversee service orders and ensure exceptional customer experiences. The ideal candidate will have strong communication skills, a proven record of customer satisfaction, and experience in auto repair or sales. With a guaranteed income and performance-based pay plan, this role offers excellent growth opportunities within a thriving dealership environment.

Qualifications

• Qualified candidates should have fantastic communication skills with customers.
• Experience in auto repair and maintenance is preferred.
• A salesperson looking to transition to service advising is a plus.

Responsibilities

• Oversee service orders and customer interactions in the Drive Lane.
• Provide concierge support for owner inquiries and manage customer experiences.
• Distribute work efficiently among technicians and maintain inventory of services.

Skills

Organizational skills

Time management

Communication skills

Customer satisfaction

Team oriented

Self-motivation

Job description

We are a Fast-Growing Import Dealer looking for the Best!

At Zanesville Auto Group, we strive to conduct our business as a well-respected organization, with integrity, hard work, and with the highest care for our people, customers, and business partners. Every employee at the dealership is critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years.

There is an enormous potential with guaranteed income and performance-based pay plan.

$4,500 guarantee for qualified candidates! We have an immediate opening for three candidates!

Benefits

• Health Insurance
• 401(k)
• PTO
• Competitive Pay
• Life Insurance

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Success Index at or above company standards.
• Assist in diagnosing vehicle problems, order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Perform M.P.I on every customer and internal car.
• Reinforce company policies and adhere to company standards.
• Encourage compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with your customers.
• Professional, well-groomed personal appearance.
• Consistent record of service and sales success.
• Strong record of positive customer satisfaction results.
• Team oriented and self-motivated.
• Able to work with little supervision.
• Prefer experience with auto repair and maintenance.
• A salesperson wanting to move to the next level and be a service advisor would be a plus.
• Valid driver’s license.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.