Toyota Service Advisor

Lexus of Shreveport-Bossier City; Bossier City (LA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

401k

Performance-based bonuses

Paid time off

Job summary

Lexus of Shreveport-Bossier City seeks a motivated service advisor to join our team and deliver an exceptional customer experience at our dealership in Louisiana. You will greet guests, discuss maintenance needs, and document concerns while delivering accurate estimates and clear explanations of recommended services.

As part of a professional, team-oriented environment, you will coordinate with technicians and parts staff, track repair progress, and ensure customer satisfaction aligns with

Qualifications

• Experience as an automotive service advisor is preferred.
• Excellent customer service and communication skills.
• Professional appearance and positive attitude.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet customers promptly and professionally.
• Consult on vehicle maintenance and repair needs.
• Write accurate repair orders and document concerns.
• Explain services clearly and provide accurate estimates.
• Coordinate with technicians and parts staff to ensure workflow.
• Monitor progress and communicate delays to customers.
• Review repairs with customers and encourage repeat business.
• Meet or exceed sales and performance goals.

Skills

Customer service

Communication

Organization

Time management

Multitasking

Attention to detail

Drivers license

Job description

We are looking for a motivated, professional, and customer-focused service advisor to join our team. The ideal candidate enjoys working with people, has a strong understanding of automotive service, and is driven to provide an exceptional customer experience while meeting department goals

Responsibilities

• Greet customers promptly and professionally
• Consult with customers regarding vehicle maintenance and repair needs
• Write accurate repair orders and document customer concerns
• Recommend necessary maintenance and repairs based on manufacturer guidelines and vehicle condition
• Communicate repair recommendations and explain services clearly to customers
• Provide customers with accurate estimates and keep them informed throughout the repair process
• Coordinate with technicians and parts personnel to ensure efficient workflow
• Monitor repair progress and communicate delays or changes to customers
• Review completed repairs with customers and explain work performed
• Maintain strong customer relationships and encourage repeat business
• Maintain customer satisfaction standards
• Meet or exceed individual and department sales and performance goals

Qualifications

• Previous automotive service advisor experience is preferred
• Strong customer service and communication skills
• Professional appearance and positive attitude
• Ability to work in a fast-paced environment
• Strong organization and time-management skills
• Ability to multitask and prioritize effectively
• Basic understanding of automotive maintenance and repair
• Valid driver's license and acceptable driving record

What we offer

• Health insurance, dental, vision, 401k
• Performance-based bonuses
• Paid time off
• A professional, team-oriented work environment
• The opportunity to build a long term career with a growing Toyota dealership

We are looking for someone who is customer-driven, dependable, energetic, and motivated to succeed! If you enjoy helping people, have a passion for the automotive industry, and want an opportunity to grow your career, we would love to meet you.