Automotive Service Advisor

Zanesville Toyota; Zanesville (OH); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

401(k)

PTO

Competitive Pay

Life Insurance

Job summary

Zanesville Toyota in Zanesville, OH is hiring three candidates for a Service Advisor role. You will oversee service orders, guide customers, and ensure a positive experience with each interaction.

We offer health insurance, 401(k), PTO, competitive pay, and life insurance. A strong emphasis on teamwork and customer satisfaction is key to success in this fast-growing dealership.

Qualifications

• Customer service excellence and strong communication skills required.
• Ability to manage multiple tasks and prioritize effectively.
• Team-oriented with a track record of positive customer outcomes.

Responsibilities

• Oversee service orders and flow of Drive Lane; ensure prompt, courteous service.
• Own the customer experience by executing tasks that leave a positive impression.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure technicians' time is maximally utilized for service customers.
• Distribute work between technicians efficiently and answer vehicle-service questions.
• Maintain Customer Success Index at or above company standards.
• Assist diagnosing vehicle problems, order parts and tools as necessary.
• Oversee warranty claim administration and training of service staff.
• Perform MPI on every customer and internal car; reinforce company policies.

Skills

Customer service

Communication

Team leadership

Time management

Problem solving

Professional appearance

Driver's license

Self-motivated

Job description

We are a Fast-Growing Import Dealer looking for the Best!

At Zanesville Toyota, we strive to conduct our business as a well-respected organization, with integrity, hard work, and with the highest care for our people, customers, and business partners. Every employee at the dealership is critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years.

There is an enormous earning potential on a performance based pay plan!

We have an immediate opening for three candidates!

Benefits

• Health Insurance
• 401(k)
• PTO
• Competitive Pay
• Life Insurance

Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure the daily inventory of technicians' time is consistently sold to service customers
• Distribute work between technicians efficiently
• Answer technical questions about vehicle problems, warranties, services, and repairs
• Maintain Customer Success Index at or above company standards
• Assist in diagnosing vehicle problems, order parts and tools as necessary
• Oversee administration of warranty claims as well as training and supervising of service department
• Perform M.P.I on every customer and internal car
• Reinforces company policies and adheres to company standards
• Encourages compliance with applicable laws and regulations
• Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Prefer experience with auto repair and maintenance
• A salesperson wanting to move to the next level and be a service advisor would be a plus
• Valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.