Per Diem Patient Access & Scheduling Clerk

Mass General Brigham; Boston (MA); On-site; USD 24,000 - 34,000; Part time

Job summary

Mass General Brigham at 60 Fenwood Road in Boston is seeking a Per Diem Administrative Assistant for ambulatory services. The role supports patient check-in/out, scheduling, and responsive customer service on site, primarily Wednesdays and Thursdays with flexibility for others.

The ideal candidate will be organized, personable, and thrive in a busy, patient-centered environment while delivering compassionate service.

Qualifications

• High School Diploma or Equivalent required.
• Office experience of 2-3 years required.
• Proficiency with all Office Suite and strong administrative skills.
• Excellent communication and time-management abilities.
• Ability to manage multiple tasks and follow established protocols.

Responsibilities

• Perform routine administrative duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• Process patient billing forms and scan documents to patient medical records/EPIC.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• May be required to accept co-payments.
• Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as "Super User" for scheduling, registration, and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at a more advanced competency level.

Skills

Office software

Phone handling

Communication

Time management

Multitasking

Education

High School Diploma or Equivalent

Job description

Mass General Brigham at 60 Fenwood Road in Boston is seeking a Per Diem Administrative Assistant for ambulatory services. The role supports patient check-in/out, scheduling, and responsive customer service on site, primarily Wednesdays and Thursdays with flexibility for others.

The ideal candidate will be organized, personable, and thrive in a busy, patient-centered environment while delivering compassionate service.