Patient Services Assistant — Per Diem (Onsite)

Massachusetts General Hospital; Concord (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Per Diem

Job summary

Mass General Brigham is seeking a dependable Per Diem Administrative Assistant to support a busy clinical practice. The role covers scheduling, patient check-in/out, and a range of clerical duties in a fast-paced setting.

Responsibilities include greeting patients, answering phones, processing billing forms in EPIC, and assisting with authorizations and test results. Requires 2–3 years of office experience and a high school diploma, plus strong organization and time-management skills.

Qualifications

• High school diploma or equivalent required.
• 2–3 years of office experience required.
• EPIC scheduling/registration/billing systems experience or training provided.

Responsibilities

• Perform routine administrative/clerical duties in a clinical office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer phones and schedule appointments.
• Process patient billing forms and scan to EPIC medical record.
• Handle messages related to prior authorizations, prescriptions, and test results.
• May perform more complex scheduling tasks at advanced competency.

Skills

Office suite

Phone system

Written communication

Time management

Organization

Multitasking

Customer service

Education

High school diploma or equivalent

Tools

EPIC

Job description

Mass General Brigham is seeking a dependable Per Diem Administrative Assistant to support a busy clinical practice. The role covers scheduling, patient check-in/out, and a range of clerical duties in a fast-paced setting.

Responsibilities include greeting patients, answering phones, processing billing forms in EPIC, and assisting with authorizations and test results. Requires 2–3 years of office experience and a high school diploma, plus strong organization and time-management skills.