Per Diem Community Technician: Trauma-Informed Crisis Care

Bowery Residents' Committee; New York (NY); On-site; USD 27,552,000 - 38,572,800; Part time

Job summary

Bowery Residents' Committee in New York is seeking a Community Technician to provide frontline support for individuals experiencing homelessness on a per diem basis. The role emphasizes calm judgment, empathy, and crisis intervention during moments of crisis or transition.

Responsibilities include maintaining a safe environment, engaging residents with trauma-informed approaches, and documenting incidents. Training in CPR/First Aid, Narcan, and fire safety is provided; strong communication and

Qualifications

• Experience or demonstrated aptitude in trauma-informed care and crisis intervention.
• Ability to apply de-escalation techniques in tense situations.
• Strong communication skills and professional boundaries.
• Willingness to obtain required certifications (CPR/First Aid, Narcan, Fire Safety Guard).

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Trauma-informed care

Harm reduction

Crisis intervention

De-escalation techniques

Communication skills

Empathy

Education

High School diploma or GED

Job description

Bowery Residents' Committee in New York is seeking a Community Technician to provide frontline support for individuals experiencing homelessness on a per diem basis. The role emphasizes calm judgment, empathy, and crisis intervention during moments of crisis or transition.

Responsibilities include maintaining a safe environment, engaging residents with trauma-informed approaches, and documenting incidents. Training in CPR/First Aid, Narcan, and fire safety is provided; strong communication and