Community Technician - Crisis Support & Safety Advocate

Bowery Residents' Committee; New York (NY); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid time off

403(b) retirement plan

Tuition assistance

Flexible Spending Accounts

Job summary

Bowery Residents' Committee in New York, NY seeks a Community Technician to maintain a safe, orderly residential environment and respond professionally to crises. The role emphasizes trauma-informed engagement and de-escalation with residents experiencing homelessness.

The position includes mandatory overtime, opportunities for certifications (CPR/First Aid, Narcan, Fire Safety Guard), and pathways to leadership. Day-one benefits support staff wellbeing and training.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to stay calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Trauma-informed care

De-escalation

Crisis intervention

Communication

Education

High School diploma or GED

Job description

Bowery Residents' Committee in New York, NY seeks a Community Technician to maintain a safe, orderly residential environment and respond professionally to crises. The role emphasizes trauma-informed engagement and de-escalation with residents experiencing homelessness.

The position includes mandatory overtime, opportunities for certifications (CPR/First Aid, Narcan, Fire Safety Guard), and pathways to leadership. Day-one benefits support staff wellbeing and training.