People & Operations Manager | Fast-Paced Office

Servpro Industries, Inc.; Pompton Lakes, Northern (NJ, KY); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Job summary

SERVPRO Industries, Inc. is hiring an Office Manager for our Northern NJ franchise. You will lead the office team, handle recruitment, supervise daily operations, and ensure top-notch customer service. You will oversee accounting and admin tasks and collaborate with owners on special projects.

Ideal candidates have 1+ year of supervisory experience, 3+ years in office roles, and strong communication and organizational skills. This is a fast-paced role in a multi-territory SERVPRO environment.

Qualifications

• High school diploma or GED required; higher degree preferred
• 1 year of supervisory/management experience
• 3+ years in office/customer-facing roles
• Excellent written and verbal communication skills
• Strong organization and attention to detail

Responsibilities

• Hire, train and motivate office staff
• Oversee all accounting and administrative tasks
• Ensure customer satisfaction and service quality
• Prepare and deliver financial reports as needed
• Analyze franchise performance reports
• Assist with staffing and compensation planning

Skills

People management

Staff training

Customer service

Office administration

Financial reporting

Communication

Education

High school diploma/GED

Associate or Bachelor’s degree preferred

Tools

Accounting basics

Job description

SERVPRO Industries, Inc. is hiring an Office Manager for our Northern NJ franchise. You will lead the office team, handle recruitment, supervise daily operations, and ensure top-notch customer service. You will oversee accounting and admin tasks and collaborate with owners on special projects.

Ideal candidates have 1+ year of supervisory experience, 3+ years in office roles, and strong communication and organizational skills. This is a fast-paced role in a multi-territory SERVPRO environment.