Office Manager

Servpro Industries, Inc.; Pompton Lakes, Northern (NJ, KY); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Job summary

SERVPRO Industries, Inc. is hiring an Office Manager for our Northern NJ franchise. You will lead the office team, handle recruitment, supervise daily operations, and ensure top-notch customer service. You will oversee accounting and admin tasks and collaborate with owners on special projects.

Ideal candidates have 1+ year of supervisory experience, 3+ years in office roles, and strong communication and organizational skills. This is a fast-paced role in a multi-territory SERVPRO environment.

Qualifications

• High school diploma or GED required; higher degree preferred
• 1 year of supervisory/management experience
• 3+ years in office/customer-facing roles
• Excellent written and verbal communication skills
• Strong organization and attention to detail

Responsibilities

• Hire, train and motivate office staff
• Oversee all accounting and administrative tasks
• Ensure customer satisfaction and service quality
• Prepare and deliver financial reports as needed
• Analyze franchise performance reports
• Assist with staffing and compensation planning

Skills

People management

Staff training

Customer service

Office administration

Financial reporting

Communication

Education

High school diploma/GED

Associate or Bachelor’s degree preferred

Tools

Accounting basics

Job description

Benefits:

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

A large multi-territory SERVPRO in Northern NJ is hiring an Office Manager!

This office offers the following benefits:

• Competitive compensation
• Medical, dental & vision benefits
• 401(k)
• Paid holidays, vacation and sick time
• Professional development

As the Office Manager, you will be responsible for hiring, managing, training, and motivating the office team. You will oversee all accounting functions, administrative activities, and ensure customer satisfaction. You will manage all aspects of the day-to-day office functions. You will work with the owners on special projects as needed.

Key Responsibilities

• Assist in hiring office personnel and ensure employment best practices and compliance
• Manage the training and development plans for office team
• Oversee performance management for office team
• Deliver financial reporting as needed
• Verify and analyze franchise performance reports
• Assist with office staffing and compensation plan as needed

Position Requirements

• High school diploma/GED mandatory; Associate degree or Bachelor’s degree preferred
• At least 1 year of management and/or supervisory experience
• At least 3 year of customer service and/or office-related experience
• Excellent written and verbal communication skills
• Exceptional organization and planning capabilities, strong attention to detail

Skills/Physical Demands/Competencies

This is a role in a very fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary. Must pass a background check administered by our vendor.