Office Operations Leader — Service, Team Growth & Advancement

Servpro Industries, Inc.; Florida; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Paid time off

Training & development

Job summary

Servpro Industries, Inc. is seeking an Office Manager/Administrator to oversee daily office operations for our restoration projects in the New York area.

You will coordinate staff schedules, manage job files, and support production crews to ensure profitability and customer satisfaction. The role emphasizes strong communication, leadership, and the ability to balance multiple restoration jobs in a fast-paced environment.

Qualifications

• Experience in office management, ideally in construction or restoration services.
• Excellent communication skills.
• Fast-paced environment balancing multiple restoration jobs.
• Xactimate knowledge preferred.
• Servpro experience preferred.
• Knowledge of common industry software preferred.

Responsibilities

• Direct daily office operations and oversee job management software.
• Be the first point of contact for clients and manage customer satisfaction.
• Recruit, train, and motivate office staff, including coordinators and crew.

Skills

Communication skills

Tools

Xactimate

Office software

Job description

Benefits:

• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

This position is for Servpro Office Manager/Administrator who will be responsible for

Daily Operations
Staff management
Customer service for restoration and constriction projects
Managing job files
Support production crews to ensure profitability and customer satisfaction.

Key Responsibilities

• Operational Management: Direct daily office operations, including coordinating staff schedules and overseeing job management software.
• Customer Service: First point of contact for clients, handling calls and managing customer satisfaction.
• Staff Leadership: Recruit, train, and motivate staff, such as Office Coordinators, crew, etc.

Common Qualifications & Expectations

• Experience: Previous experience in office management, ideally within construction or restoration service industries.
• Skills: excellent communication skills.
• Environment: Fast-paced environment often balancing multiple restoration jobs simultaneously

Some Xactimate knowledge is preferred
Previous Servpro experience is preferred
Knowledge of some industry common software is preferred