People-First Shift Leader – Coffee Bar

Ziggi’s Coffee, LLC; Louisville (CO); On-site; USD 21,000 - 26,000; Full time

Job summary

Ziggi’s Coffee, LLC is seeking a Shift Lead to uphold our values daily, lead by example in serving customers, and guide the team to success. The role emphasizes people-first leadership, coaching, and maintaining store standards in a fast-paced environment.

The Shift Lead will train staff, ensure policy adherence, manage daily operations, and address issues to keep service smooth and welcoming for every guest.

Qualifications

• Previous Shift-Lead experience preferred in food or retail industries.
• Strong organizational and multitasking skills.
• Thrives in a fast-paced, dynamic environment.
• Excellent communication and interpersonal skills.
• Lead by example and contribute to a positive team culture.

Responsibilities

• Maintain effective communication with staff, managers, and owner to articulate wins and improvements.
• Ensure staff adhere to policies and uphold core values.
• Train new employees and provide ongoing coaching to current team members.
• Address process deviations, delegate tasks, and maintain operational flow.
• Handle customer complaints with professionalism and empathy.

Skills

Shift Lead

Organizational skills

Communication

Leadership

Customer service

Job description

Ziggi’s Coffee, LLC is seeking a Shift Lead to uphold our values daily, lead by example in serving customers, and guide the team to success. The role emphasizes people-first leadership, coaching, and maintaining store standards in a fast-paced environment.

The Shift Lead will train staff, ensure policy adherence, manage daily operations, and address issues to keep service smooth and welcoming for every guest.