People-First Shift Lead

Ziggi’s Coffee, LLC; Monument (CO); On-site; USD 1,929,000 - 2,480,000; Full time

Job summary

Ziggi’s Coffee is seeking a Shift Lead to uphold our values and lead by example in a fast-paced store environment. You will guide a team, ensure excellent service, and maintain daily operational standards to maximize customer satisfaction.

The role emphasizes staff training, adherence to policies, and proactive problem-solving, with a focus on creating a welcoming, productive store culture for both customers and team members.

Qualifications

• Previous Shift-Lead experience preferred in food or retail.
• Strong organizational and multitasking skills.
• Willingness to thrive in a fast-paced, dynamic environment.
• Excellent communication and interpersonal skills.
• Ability to lead by example and contribute to a positive team culture.

Responsibilities

• Maintain clear communication with staff, managers, and the store owner.
• Uphold company policies and core values at all times.
• Train new employees and provide ongoing coaching to current team members.
• Address process deviations, delegate tasks to maintain operational flow.
• Handle customer complaints professionally and empathetically.
• Count registers, balance change box, and manage deposits.
• Prepare daily recap of store metrics (e.g., SPMH).
• Conduct monthly inventory assessments to ensure proper stock levels.
• Create a welcoming atmosphere for customers and collaborate on service improvements.
• Stay updated on new menu items and promotions and communicate them to staff and customers.

Skills

Shift Lead exp

Organizational skills

Multitasking

Communication skills

Leadership by example

Job description

Ziggi’s Coffee is seeking a Shift Lead to uphold our values and lead by example in a fast-paced store environment. You will guide a team, ensure excellent service, and maintain daily operational standards to maximize customer satisfaction.

The role emphasizes staff training, adherence to policies, and proactive problem-solving, with a focus on creating a welcoming, productive store culture for both customers and team members.