People-First Shift Lead — Coffee Bar Team

Ziggi’s Coffee, LLC; Colorado; On-site; USD 21,000 - 30,000; Full time

Job summary

Ziggi's Coffee, LLC is seeking a dependable Shift Lead to uphold our people-first values on the floor and guide the team to deliver outstanding service. You will model customer-focused leadership, supervise daily operations, and drive training for new and existing staff.

In this role, you will manage communications across staff and management, ensure policy adherence, and help maintain a welcoming store atmosphere while continuously improving service processes.

Qualifications

• Previous Shift-Lead experience preferred in food or retail.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Willingness to thrive in a fast-paced, dynamic environment.

Responsibilities

• Maintain consistent communication with staff, managers, and the store owner, ensuring that wins and opportunities for improvement are clearly articulated
• Ensure that all staff adhere to company policies and procedures, upholding our core values at all times
• Train new employees thoroughly and provide ongoing training, support, and coaching to current team members to enhance their skills and confidence
• Address any process deviations proactively, correcting team members when necessary, and delegating tasks to maintain operational flow
• Handle customer complaints with professionalism and empathy, striving to turn challenges into positive experiences

Skills

Leadership

Communication

Multitasking

Customer service

Training

Job description

Ziggi's Coffee, LLC is seeking a dependable Shift Lead to uphold our people-first values on the floor and guide the team to deliver outstanding service. You will model customer-focused leadership, supervise daily operations, and drive training for new and existing staff.

In this role, you will manage communications across staff and management, ensure policy adherence, and help maintain a welcoming store atmosphere while continuously improving service processes.