People-First Shift Leader: Coffee Service & Coaching

Ziggi’s Coffee, LLC; Fort Collins (CO); On-site; USD 34,000 - 52,000; Full time

Job summary

Ziggi’s Coffee is seeking a Shift Lead who embodies a people-first mentality, leads by example, and helps the team deliver outstanding customer service. You will uphold our values daily while guiding staff to success.

You’ll manage daily operations, train new hires, handle customer issues professionally, and ensure open communication with managers and store owner to drive continuous improvement.

Qualifications

• Shift-Lead experience preferred in food or retail.
• Strong organizational and multitasking skills.
• Willingness to thrive in a fast-paced, dynamic environment.
• Excellent communication and interpersonal skills.
• Ability to lead by example and contribute to a positive team culture.

Responsibilities

• Maintain consistent and effective communication with staff, managers, and the store owner, ensuring wins and opportunities for improvement are clearly articulated.
• Ensure that all staff adhere to company policies and procedures, upholding core values at all times.
• Train new employees thoroughly and provide ongoing training, support, and coaching to current team members to enhance their skills and confidence.
• Address any process deviations proactively, correcting team members when necessary, and delegating tasks to maintain operational flow.
• Handle customer complaints with professionalism and empathy, turning challenges into positive experiences.
• Money Management: count registers, deposits, balance the change box, split tips, and manage daily deposits.
• Mystery Shopper Expectations: uphold standards of service as outlined by Leadership Team, train staff accordingly.
• Daily Recap: prepare and present a daily recap of store metrics, including deposits and SPMH.
• Inventory Management: conduct monthly inventory assessments.

Skills

Shift-Lead experience

Organizational skills

Multitasking

Communication skills

Leadership by example

Customer service

Job description

Ziggi’s Coffee is seeking a Shift Lead who embodies a people-first mentality, leads by example, and helps the team deliver outstanding customer service. You will uphold our values daily while guiding staff to success.

You’ll manage daily operations, train new hires, handle customer issues professionally, and ensure open communication with managers and store owner to drive continuous improvement.