People-First Shift Lead: Customer Experience & Team Growth

Ziggi’s Coffee, LLC; Michigan; On-site; USD 17,000 - 22,000; Full time

Job summary

Ziggi’s Coffee, LLC is seeking a Shift Lead who exemplifies our people-first values by guiding a team and delivering friendly, efficient service. This role emphasizes leadership, training, and maintaining smooth operations across shifts.

The Shift Lead will train new hires, monitor performance, manage deposits, ensure policy adherence, and uphold our welcoming store culture for every customer interaction.

Qualifications

• Previous Shift-Lead experience preferred in food or retail industries
• Strong organizational and multitasking skills
• Excellent communication and interpersonal skills
• Ability to lead by example and contribute to a positive team culture.

Responsibilities

• Maintain consistent and effective communication with staff, managers, and the store owner, ensuring that wins and opportunities for improvement are clearly articulated
• Ensure that all staff adhere to company policies and procedures, upholding our core values at all times
• Train new employees thoroughly and provide ongoing training, support, and coaching to current team members to enhance their skills and confidence
• Address any process deviations proactively, correcting team members when necessary, and delegating tasks to maintain operational flow
• Handle customer complaints with professionalism and empathy, striving to turn challenges into positive experiences
• Money Management: Accurately count registers, complete safe drops, balance the change box, split tips, and manage daily deposits to ensure financial integrity
• Mystery Shopper Expectations: Understand and uphold the standards of service as outlined by the Leadership Team, training staff accordingly to meet these expectations
• Daily Recap: Prepare and present a daily recap of store metrics, including deposit totals and Sales Per Man Hour (SPMH), to track performance and identify areas for improvement
• Inventory Management: Conduct monthly inventory assessments to ensure proper stock levels and efficient use of resources
• Create and maintain a welcoming atmosphere for customers, ensuring that each visit is enjoyable and memorable
• Collaborate with team members to innovate and improve service processes, contributing to a culture of continuous improvement
• Stay updated on new menu items, promotions, and seasonal offerings, effectively communicating this information to both staff and customers
• Assist in maintaining cleanliness and organization within the store, contributing to a professional and inviting environment

Skills

Shift-Lead experience

Organizational skills

Communication skills

Interpersonal skills

Team leadership

Job description

Ziggi’s Coffee, LLC is seeking a Shift Lead who exemplifies our people-first values by guiding a team and delivering friendly, efficient service. This role emphasizes leadership, training, and maintaining smooth operations across shifts.

The Shift Lead will train new hires, monitor performance, manage deposits, ensure policy adherence, and uphold our welcoming store culture for every customer interaction.