Shift Lead — People-First Café Leader

Ziggi’s Coffee, LLC; Indiana (PA); On-site; USD 19,286,000 - 24,797,000; Full time

Job summary

Ziggi’s Coffee, LLC is seeking a Shift Lead to uphold company values and guide the team in delivering excellent customer service. The role emphasizes leading by example, providing training, and maintaining smooth daily operations in a fast-paced store.

The Shift Lead will coordinate with staff and management, ensure policy adherence, and handle customer concerns with empathy while contributing to a positive store culture.

Qualifications

• Shift-Lead experience preferred in food or retail
• Strong organizational and multitasking abilities
• Thrives in a fast-paced, dynamic environment
• Excellent communication and interpersonal skills
• Leads by example to foster a positive team culture

Responsibilities

• Maintain consistent communication with staff, managers, and owner
• Ensure adherence to policies and core values
• Train new employees and provide ongoing coaching
• Address deviations and delegate tasks to maintain flow
• Handle customer complaints with professionalism and empathy
• Count registers, balance change, and manage deposits
• Prepare daily recap of store metrics (e.g., SPHM)
• Conduct monthly inventory assessments
• Create a welcoming atmosphere and improve service processes
• Stay informed on promotions and seasonal offerings

Skills

Shift-Lead experience

Organizational skills

Fast-paced environment

Communication skills

Team culture leadership

Job description

Ziggi’s Coffee, LLC is seeking a Shift Lead to uphold company values and guide the team in delivering excellent customer service. The role emphasizes leading by example, providing training, and maintaining smooth daily operations in a fast-paced store.

The Shift Lead will coordinate with staff and management, ensure policy adherence, and handle customer concerns with empathy while contributing to a positive store culture.