Shift Lead: People-First Coffee Team

Ziggi’s Coffee, LLC; Ankeny (IA); On-site; USD 42,000 - 56,000; Full time

Job summary

Ziggi’s Coffee, LLC is seeking a Shift Lead to uphold our values while guiding a friendly team and serving customers. You will train staff, manage daily operations, and model exceptional customer service in a fast-paced environment.

As a Shift Lead, you’ll monitor store performance, handle deposits, and mentor teammates to grow confidence and skills, contributing to a welcoming and efficient shop.

Qualifications

• Shift-Lead experience preferred in food or retail.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Ability to lead by example and contribute to a positive team culture.

Responsibilities

• Count registers, perform safe drops, balance change, split tips, and manage deposits.
• Ensure staff follow policies and uphold core values.
• Train and coach new and existing team members.
• Address deviations and delegate tasks to maintain flow.
• Handle customer complaints with professionalism and empathy.

Skills

Leadership

Communication

Multitasking

People skills

Job description

Ziggi’s Coffee, LLC is seeking a Shift Lead to uphold our values while guiding a friendly team and serving customers. You will train staff, manage daily operations, and model exceptional customer service in a fast-paced environment.

As a Shift Lead, you’ll monitor store performance, handle deposits, and mentor teammates to grow confidence and skills, contributing to a welcoming and efficient shop.