People-First Retail Leader: Drive Sales & Service

Pottery Barn; St. Louis (MO); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Discount on Williams-Sonoma brands

401(k) plan and investments

Wellness program

Paid vacations and holidays (full-time

Health, dental, vision benefits incl.

Job summary

Williams-Sonoma, Inc. seeks an Assistant Manager of Sales and Service for its Pottery Barn brand. You will support the management team, model world-class service, and ensure consistent staff coverage to deliver outstanding customer experiences in-store.

You will lead by example, coaching associates, driving sales, and maintaining a positive environment that reflects our People-First culture and commitment to diversity and inclusion.

Qualifications

• 2-3 years of previous retail sales experience or management experience in a customer service related field.
• Excellent communication, organization and leadership skills.
• Superior critical thinking to identify challenges and develop action plans.
• Great time management and ability to prioritize multiple tasks.

Responsibilities

• Leads the store team to create an exceptional customer experience and exceed sales goals.
• Ensure the sales floor is adequately staffed and model strong sales and service for staff.
• Coach staff to reinforce customer service principles and performance.
• Educate the team on product knowledge using Selling Essentials and training resources.
• Foster a positive, inclusive environment aligned with People-First Philosophy.
• Resolve client service issues, including delivery/pickup, using client information systems.

Skills

Excellent communication

Leadership

Time management

Job description

Williams-Sonoma, Inc. seeks an Assistant Manager of Sales and Service for its Pottery Barn brand. You will support the management team, model world-class service, and ensure consistent staff coverage to deliver outstanding customer experiences in-store.

You will lead by example, coaching associates, driving sales, and maintaining a positive environment that reflects our People-First culture and commitment to diversity and inclusion.