Customer-First Store Leader — Assistant Manager

Pottery Barn; Richmond (VA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Employee discount

401(k) plan

Wellness program

Paid vacations and holidays (full-time

Health, dental and vision benefits

Job summary

Pottery Barn, part of Williams-Sonoma, Inc., is seeking an Assistant Manager of Sales and Service in the Richmond, Virginia area to lead a store team and deliver world-class service. You will be a role model for customer relationships and ensure proper staffing for service and sales goals.

The role emphasizes coaching, product training, and maintaining a positive environment while resolving client service issues and driving customer satisfaction.

Qualifications

• Excellent communication and leadership abilities.
• 2-3 years of retail sales or customer service management experience.
• Strong time management and ability to handle multiple tasks.

Responsibilities

• Lead the store team to deliver world-class service and exceed sales goals.
• Maintain appropriate staff coverage on the sales floor.
• Coach staff on customer service and selling skills.
• Educate team on products and store goals through training resources.
• Foster a positive environment aligned with the People-First philosophy.
• Resolve client service issues including delivery/pick-up using reporting systems.

Skills

Communication

Leadership

Critical thinking

Time management

Retail sales experience

Job description

Pottery Barn, part of Williams-Sonoma, Inc., is seeking an Assistant Manager of Sales and Service in the Richmond, Virginia area to lead a store team and deliver world-class service. You will be a role model for customer relationships and ensure proper staffing for service and sales goals.

The role emphasizes coaching, product training, and maintaining a positive environment while resolving client service issues and driving customer satisfaction.