Assistant Store Manager: Lead Sales & Service

Pottery Barn; Littleton (CO); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Employee discount

401(k) plan

Wellness program

Paid vacations

Health benefits

Dental and vision insurance

Job summary

Williams-Sonoma, Inc. is seeking an Assistant Manager of Sales and Service to elevate the customer experience at our Pottery Barn store in Littleton, CO. You will support the management team in achieving goals by delivering World-Class service and modeling customer-focused leadership.

You will ensure presence on the sales floor, supervise staff coverage, and coach associates to exceed sales goals while upholding our People First culture.

Qualifications

• 2–3 years of retail sales or customer service management experience.

Responsibilities

• Leads the store team to create an exceptional experience for customers and exceed sales goals
• Ensure the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritizing the customer experience
• Reinforce customer service principles by coaching staff on their successes and challenges
• Utilize Selling Essentials and training resources to educate team on product, improve selling skills and achieving business goals
• Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy
• Ensure timely resolution of client service issues including delivery/pick-up and outstanding issues through effective use and management of client information reporting system

Skills

Communication

Organization

Leadership

Time management

Job description

Williams-Sonoma, Inc. is seeking an Assistant Manager of Sales and Service to elevate the customer experience at our Pottery Barn store in Littleton, CO. You will support the management team in achieving goals by delivering World-Class service and modeling customer-focused leadership.

You will ensure presence on the sales floor, supervise staff coverage, and coach associates to exceed sales goals while upholding our People First culture.