People-First Coffee Shop General Manager

Ziggi’s Coffee, LLC; Abbeville (SC); On-site; USD 45,000 - 65,000; Full time

Job summary

Ziggi’s Coffee, LLC is seeking a hands-on General Manager in the United States to oversee all store operations, drive a winning culture, and lead a high-performing team. You will ensure top-notch guest experiences, manage labor and inventory, and coach staff across shifts to achieve service excellence.

The role requires strong leadership, clear communication, and a passion for growing leaders within a fast-paced cafe environment.

Qualifications

• 1–2 years of leadership experience in a coffee shop, café, or fast-paced hospitality environment.
• Strong knowledge of coffee service operations, drink preparation, and guest experience standards.
• Demonstrated success in leading, coaching, and developing teams.
• Comfortable managing labor goals, scheduling, and inventory.
• Excellent communicator with the ability to stay calm, clear, and effective under pressure.
• Passionate about creating a positive team culture and growing others.

Responsibilities

• Lead all store operations to ensure a consistent, high-quality guest experience.
• Provide clear, ongoing feedback to team members to promote growth, accountability, and performance.
• Interview, onboard, and train new staff in alignment with company values and standards.
• Write and maintain employee schedules while managing labor goals and shift coverage needs.
• Oversee inventory levels, ordering, and waste reduction practices.
• Maintain store cleanliness, organization, and compliance with food safety standards.
• Drive team performance by reviewing guest feedback, quality audits, and service metrics.
• Communicate effectively with owners, leadership, and staff to ensure alignment and clarity.

Skills

Leadership

Guest service

Team coaching

Scheduling & labor

Communication

Inventory management

Job description

Ziggi’s Coffee, LLC is seeking a hands-on General Manager in the United States to oversee all store operations, drive a winning culture, and lead a high-performing team. You will ensure top-notch guest experiences, manage labor and inventory, and coach staff across shifts to achieve service excellence.

The role requires strong leadership, clear communication, and a passion for growing leaders within a fast-paced cafe environment.