Café General Manager: Lead Team & Guest Experience

Ziggi’s Coffee, LLC; Marion (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

Ziggi’s Coffee, LLC is seeking a General Manager to lead daily store operations with energy and accountability. This hands-on role focuses on delivering a superior guest experience, coaching teams, and driving performance across labor, inventory, and quality metrics in a busy coffee shop environment.

You will set the tone for store culture, ensure safety and cleanliness, and partner with owners and leadership to achieve growth and sustainable success for the location.

Qualifications

• 1–2 years of leadership experience in fast-paced hospitality.
• Strong knowledge of coffee service operations and guest experience standards.
• Proven ability to coach and develop teams.
• Experience managing labor goals, scheduling, and inventory.

Responsibilities

• Lead all store operations to ensure a high-quality guest experience.
• Provide ongoing feedback to team members for growth and performance.
• Interview, onboard, and train new staff in line with company values.
• Create and maintain staff schedules, manage labor goals and shift coverage.
• Oversee inventory levels, ordering, and waste reduction practices.
• Maintain store cleanliness, organization, and food safety compliance.
• Drive team performance by reviewing guest feedback and service metrics.
• Communicate with owners, leadership, and staff to ensure alignment.

Skills

Leadership

People management

Communication

Labor scheduling

Inventory control

Guest experience

Job description

Ziggi’s Coffee, LLC is seeking a General Manager to lead daily store operations with energy and accountability. This hands-on role focuses on delivering a superior guest experience, coaching teams, and driving performance across labor, inventory, and quality metrics in a busy coffee shop environment.

You will set the tone for store culture, ensure safety and cleanliness, and partner with owners and leadership to achieve growth and sustainable success for the location.