General Manager: Lead a Vibrant Coffee Team

Ziggi’s Coffee, LLC; Hudsonville (MI); On-site; USD 55,000 - 85,000; Full time

Job summary

Ziggi’s Coffee, LLC is seeking a hands-on General Manager to drive store operations and develop a high-performing team. You will oversee daily execution, inventory, and labor, while cultivating a welcoming space for customers and staff.

You will lead coaching, onboarding, and training, ensuring adherence to brand standards and delivering exceptional guest experiences across shifts. This role emphasizes culture, accountability, and operational excellence.

Qualifications

• 1–2 years of leadership experience in a coffee shop, café, or fast-paced hospitality environment.
• Strong knowledge of coffee service operations, drink preparation, and guest experience standards.
• Demonstrated success in leading, coaching, and developing teams.
• Comfortable managing labor goals, scheduling, and inventory.
• Excellent communicator with the ability to stay calm, clear, and effective under pressure.
• Passionate about creating a positive team culture and growing others.

Responsibilities

• Lead all store operations to ensure a consistent, high-quality guest experience.
• Provide clear, ongoing feedback to team members to promote growth, accountability, and performance.
• Interview, onboard, and train new staff in alignment with company values and standards.
• Write and maintain employee schedules while managing labor goals and shift coverage needs.
• Oversee inventory levels, ordering, and waste reduction practices.
• Maintain store cleanliness, organization, and compliance with food safety standards.
• Drive team performance by reviewing guest feedback, quality audits, and service metrics.
• Communicate effectively with owners, leadership, and staff to ensure alignment and clarity.

Skills

Leadership experience

Coffee service operations

Team coaching and development

Scheduling and labor management

Communication under pressure

Culture building

Job description

Ziggi’s Coffee, LLC is seeking a hands-on General Manager to drive store operations and develop a high-performing team. You will oversee daily execution, inventory, and labor, while cultivating a welcoming space for customers and staff.

You will lead coaching, onboarding, and training, ensuring adherence to brand standards and delivering exceptional guest experiences across shifts. This role emphasizes culture, accountability, and operational excellence.