Store General Manager - Coffee & Guest Experience Leader

Ziggi’s Coffee, LLC; Richmond (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

Ziggi’s Coffee, LLC is seeking a hands-on General Manager to lead daily operations, develop a high-performing team, and champion a guest‑first experience. You will oversee scheduling, inventory, quality standards, and training while upholding Ziggi’s culture and brand across all shifts.

As a store leader, you will drive performance, mentor future leaders, and ensure the store meets service, sales, and quality goals.

Qualifications

• Experience leading a team in a fast-paced coffee shop or hospitality setting.
• Strong knowledge of coffee service operations, drink prep, and customer experience standards.
• Proven ability to coach, develop, and motivate staff.

Responsibilities

• Lead store operations to ensure a consistent, high-quality guest experience.
• Provide ongoing feedback to team members to promote growth and accountability.
• Interview, onboard, and train new staff in line with company values and standards.
• Create and maintain employee schedules, manage labor goals, and ensure shift coverage.
• Oversee inventory, ordering, and waste-reduction practices.
• Maintain store cleanliness, organization, and food safety compliance.
• Drive team performance by reviewing guest feedback, audits, and service metrics.
• Communicate effectively with owners, leadership, and staff to ensure alignment.

Skills

Leadership

Team growth

Guest service

Staff scheduling

Inventory mgmt

Communication

Job description

Ziggi’s Coffee, LLC is seeking a hands-on General Manager to lead daily operations, develop a high-performing team, and champion a guest‑first experience. You will oversee scheduling, inventory, quality standards, and training while upholding Ziggi’s culture and brand across all shifts.

As a store leader, you will drive performance, mentor future leaders, and ensure the store meets service, sales, and quality goals.