General Manager: Lead Teams & Elevate Guest Experience

Ziggi’s Coffee, LLC; Meredith (NH); On-site; USD 65,000 - 90,000; Full time

Job summary

Ziggi’s Coffee, LLC is seeking a General Manager to lead store operations and shape the guest experience. This hands-on leader will drive energy, accountability, and direction across shifts while acting as a brand ambassador for the store culture.

The General Manager will coach and develop team members, manage labor goals and inventory, and ensure exceptional service standards. This role emphasizes collaboration with owners and leadership to maintain a welcoming, high-performance environment.

Qualifications

• 1–2 years leadership in a coffee shop or fast-paced hospitality setting.
• Strong knowledge of coffee service, drink preparation, and guest experience standards.
• Proven success in leading, coaching, and developing teams.
• Comfortable managing labor goals, scheduling, and inventory.
• Excellent communicator with calm, clear approach under pressure.
• Passionate about creating a positive team culture and growing others.

Responsibilities

• Lead all store operations to ensure a consistent, high-quality guest experience.
• Provide clear, ongoing feedback to team members to promote growth, accountability, and performance.
• Interview, onboard, and train new staff in alignment with company values and standards.
• Write and maintain employee schedules while managing labor goals and shift coverage needs.
• Oversee inventory levels, ordering, and waste reduction practices.
• Maintain store cleanliness, organization, and compliance with food safety standards.
• Drive team performance by reviewing guest feedback, quality audits, and service metrics.
• Communicate effectively with owners, leadership, and staff to ensure alignment and clarity.

Skills

Leadership

Coffee ops

Coaching

Scheduling

Inventory control

Communication

Team development

Job description

Ziggi’s Coffee, LLC is seeking a General Manager to lead store operations and shape the guest experience. This hands-on leader will drive energy, accountability, and direction across shifts while acting as a brand ambassador for the store culture.

The General Manager will coach and develop team members, manage labor goals and inventory, and ensure exceptional service standards. This role emphasizes collaboration with owners and leadership to maintain a welcoming, high-performance environment.