Cafe General Manager: Lead, Inspire, Elevate Operations

Ziggi’s Coffee, LLC; Denver (CO); On-site; USD 90,000 - 120,000; Full time

Job summary

Ziggi’s Coffee, LLC is seeking a General Manager to lead day-to-day store operations in a fast-paced environment. You will drive guest experiences, coach and develop a high-performing team, and maintain operations standards across the shop.

You will own labor planning, inventory control, and adherence to food safety while upholding Ziggi’s culture and values. This role emphasizes accountability, excellence, and people-first leadership.

Qualifications

• 1–2 years of leadership experience in a coffee shop or fast-paced hospitality environment.
• Strong knowledge of coffee service operations, drink preparation, and guest experience standards.
• Proven ability to coach and develop teams.
• Experience managing labor goals, scheduling, and inventory.
• Excellent communicator with the ability to stay calm and effective under pressure.
• Passionate about creating a positive team culture and growing others.

Responsibilities

• Lead all store operations to ensure a consistent, high-quality guest experience.
• Provide clear, ongoing feedback to team members to promote growth, accountability, and performance.
• Interview, onboard, and train new staff in alignment with company values and standards.
• Write and maintain employee schedules while managing labor goals and shift coverage needs.
• Oversee inventory levels, ordering, and waste reduction practices.
• Maintain store cleanliness, organization, and compliance with food safety standards.
• Drive team performance by reviewing guest feedback, quality audits, and service metrics.
• Communicate effectively with owners, leadership, and staff to ensure alignment and clarity.

Skills

Leadership

Coffee ops

Team coaching

Labor scheduling

Communication

Culture building

Job description

Ziggi’s Coffee, LLC is seeking a General Manager to lead day-to-day store operations in a fast-paced environment. You will drive guest experiences, coach and develop a high-performing team, and maintain operations standards across the shop.

You will own labor planning, inventory control, and adherence to food safety while upholding Ziggi’s culture and values. This role emphasizes accountability, excellence, and people-first leadership.