General Manager, Coffee Shop — Lead Team & Guest Experience

Ziggi’s Coffee, LLC; Georgia; On-site; USD 55,000 - 75,000; Full time

Job summary

Ziggi’s Coffee, LLC is seeking a General Manager to lead store operations, develop a high-performing team, and maintain a welcoming space for customers. This role focuses on delivering exceptional guest experiences, coaching staff, and driving performance across labor, sales, and quality metrics.

The General Manager will set store culture, ensure food safety and cleanliness, manage schedules, and act as a brand ambassador for Ziggi’s Coffee.

Qualifications

• 1–2 years of leadership experience in a coffee shop, café, or fast-paced hospitality environment.
• Strong knowledge of coffee service operations, drink preparation, and guest experience standards.
• Demonstrated success in leading, coaching, and developing teams.
• Comfortable managing labor goals, scheduling, and inventory.
• Excellent communicator with the ability to stay calm, clear, and effective under pressure.
• Passionate about creating a positive team culture and growing others.

Responsibilities

• Lead all store operations to ensure a consistent, high-quality guest experience.
• Provide clear, ongoing feedback to team members to promote growth, accountability, and performance.
• Interview, onboard, and train new staff in alignment with company values and standards.
• Write and maintain employee schedules while managing labor goals and shift coverage needs.
• Oversee inventory levels, ordering, and waste reduction practices.
• Maintain store cleanliness, organization, and compliance with food safety standards.
• Drive team performance by reviewing guest feedback, quality audits, and service metrics.
• Communicate effectively with owners, leadership, and staff to ensure alignment and clarity.

Skills

Leadership

Coffee service

Coaching

Scheduling

Communication

Culture

Job description

Ziggi’s Coffee, LLC is seeking a General Manager to lead store operations, develop a high-performing team, and maintain a welcoming space for customers. This role focuses on delivering exceptional guest experiences, coaching staff, and driving performance across labor, sales, and quality metrics.

The General Manager will set store culture, ensure food safety and cleanliness, manage schedules, and act as a brand ambassador for Ziggi’s Coffee.