People-Driven General Manager | Grow Teams & Sales

Potbelly Sandwich Works; Columbus (OH); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Parental Leave

401(k) with company match

Employee Assistance Program

Paid Time Off

Discount Program

Flexible Work Schedule

Career growth opportunities

Job summary

Potbelly Sandwich Works in Columbus, OH is seeking a General Manager to lead the shop, drive profitability, and foster a welcoming, teamwork-driven environment for staff and customers alike.

You will oversee training, scheduling, and local marketing while ensuring food safety and compliance. The role requires 2+ years GM experience, strong leadership, and exceptional communication in a fast-paced setting.

Qualifications

• Minimum of at least 2 years as a General Manager in a restaurant or retail environment with P&L responsibility preferred
• You meet all Food Safety requirements within your state. You must pass and obtain a Food Safety Certification
• A friendly, customer-first mindset with the ability to thrive in a fast-paced, energetic environment
• You have strong written and verbal communication skills
• You’re able to write effective schedules and maintain labor goals
• You have the ability to understand and interpret financial reports
• You have to stand/walk for 8-9 hours or as needed
• Ability to sustain 45 hours per week minimum
• You’re able to lift up to 50 pounds occasionally

Responsibilities

• Train, coach, and develop all shop team members to realize their potential
• Assess staff abilities; create and implement effective development plans
• Interview, select and hire great people who represent Potbelly Values
• Develop and maintain Good Vibes culture that fosters strong attraction & retention
• Effectively schedule Associates, Certified Trainers and Shift Leaders
• Update communication board with critical shop information
• Hold regular meetings with key shop staff
• Effectively delegate tasks to team and ensure a high standard of execution
• Ensure all security procedures are followed
• Ensure back-of-the-house procedural standards are met
• Count drawers and follow proper daily cash handling procedures
• Effectively drive neighborhood shop marketing and promotions to maximize sales potential
• Control cost of goods, variances and inventories within the shop
• Create a marketing plan. Lead local shop marketing to increase sales
• Control assigned P&L line items
• Must spend 80-90% of time on the shop floor in the Front of the House
• Comply with health and safety standards for food, cleanliness and safety
• Effectively handle customer complaints/issues
• Other duties as assigned

Skills

General Manager experience

P&L responsibility

Leadership & team building

Food safety certification

Customer service

Scheduling & labor management

Communication

Problem-solving

Tools

Microsoft Office

Job description

Potbelly Sandwich Works in Columbus, OH is seeking a General Manager to lead the shop, drive profitability, and foster a welcoming, teamwork-driven environment for staff and customers alike.

You will oversee training, scheduling, and local marketing while ensuring food safety and compliance. The role requires 2+ years GM experience, strong leadership, and exceptional communication in a fast-paced setting.