Pediatric Medical Administrative Assistant

UMass Memorial Health; Northbridge (MA); On-site; USD 24,000 - 43,000; Full time

Benefits offered by this job

Signing bonus potential

Job summary

UMass Memorial Health is seeking a Medical Office Assistant to support patient scheduling, registration, and care coordination in our Northbridge practice. This role handles insurance verification, referrals, and patient intake while ensuring accurate documentation in the EHR system.

Responsibilities include greeting patients, answering inquiries, and assisting with billing, deposits, and daily administrative tasks in a fast-paced, patient‑focused environment.

Qualifications

• Required: 2 years of experience in a medical office or healthcare setting.
• Required: Proficiency in Microsoft Office Suite and EHR systems.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Schedules and coordinates inpatient and outpatient visits, procedures, and diagnostic testing with patients and staff.
• Registers patients, verifies insurance coverage and eligibility, and secures referrals or authorizations.
• Assists with new patient intake and collects demographic and insurance information.
• Transcribes medical information and maintains accurate patient charts per HIPAA requirements.
• Prepares meetings, coordinates travel, and supports education programs as needed.
• Collects copayments, processes payments, and handles on-site charge entry.

Skills

Customer service

Organization

Communication

Confidentiality

Multitasking

Education

High School diploma or equivalent

Medical secretary/medical assistant training

Tools

Microsoft Office Suite

Electronic Health Record (EHR) systems

Job description

UMass Memorial Health is seeking a Medical Office Assistant to support patient scheduling, registration, and care coordination in our Northbridge practice. This role handles insurance verification, referrals, and patient intake while ensuring accurate documentation in the EHR system.

Responsibilities include greeting patients, answering inquiries, and assisting with billing, deposits, and daily administrative tasks in a fast-paced, patient‑focused environment.