Pediatric Front Desk Specialist — Patient Experience

JUST 4 KIDS HEALTH LLC; United States; On-site; USD 21,000 - 34,000; Full time

Job summary

Just 4 Kids Health LLC seeks a Medical Receptionist to deliver an outstanding patient experience at the front desk of our pediatric urgent care. You will greet guardians, gather insurance details, and guide families through the check-in process.

Responsibilities include managing the lobby, handling calls, updating EHRs, collecting payments, and distributing records upon discharge. High school diploma required; MA/CNA preferred. HIPAA knowledge a must.

Qualifications

• High school diploma is required.
• Preferred MA/CNA certification.
• Preferred previous clinical experience.
• Ability to train new and current staff members.

Responsibilities

• Provide exceptional patient and guardian experiences at the front desk.
• Determine priority of patients’ needs based on symptoms.
• Obtain insurance information to add/update patient accounts in the EHR.
• Inform patients of account information and status.
• Answer calls, record and deliver messages for staff.
• Perform clerical duties (copying/scanning forms, reports, patient info).
• Collect payments, insurance co-pays, and medicine charges.
• Distribute patient records to proper departments on discharge.
• Maintain a tidy lobby and work area.
• Maintain confidentiality of patient information (HIPAA).
• Support Just 4 Kids’ mission and values with compassion and respect.

Skills

Customer service

Phone handling

Communication

HIPAA compliance

Team coordination

Education

High school diploma

MA/CNA certification (preferred)

Tools

EHR / EMR systems

Data processing equipment

Job description

Just 4 Kids Health LLC seeks a Medical Receptionist to deliver an outstanding patient experience at the front desk of our pediatric urgent care. You will greet guardians, gather insurance details, and guide families through the check-in process.

Responsibilities include managing the lobby, handling calls, updating EHRs, collecting payments, and distributing records upon discharge. High school diploma required; MA/CNA preferred. HIPAA knowledge a must.