Pediatric Front Desk Specialist

PM Pediatrics; Elkridge (MD); On-site; USD 23,000 - 39,000; Full time

Job summary

PM Pediatric Care is seeking a Front Desk Associate to welcome families and support the medical team with administrative tasks. You will handle patient registrations, inquiries, and document management with a focus on accuracy and privacy.

The role requires strong customer service, excellent communication, and the ability to multi-task in a fast-paced healthcare environment. A High school diploma or GED is required, and familiarity with HIPAA is preferred.

Qualifications

• Front desk role requiring welcoming families and handling inquiries.
• Greet families professionally in person and on the phone.
• Register patients and manage demographics, insurance, and payments with HIPAA compliance.
• Coordinate and escalate urgent issues to site leadership.

Responsibilities

• Greet families professionally in person and on the phone.
• Answer patient/family questions and seek clarification when needed.
• Register patients with accurate demographic and insurance information.
• Monitor patient flow and manage waiting area and self-registration process.
• Handle incoming documents and maintain HIPAA-compliant records.

Skills

Customer service

Communication

Multitasking

Time management

Telephone skills

Team player

Microsoft Office Suite

HIPAA compliance

Empathy & active listening

Education

High school diploma or GED

Tools

EHR systems

Microsoft Office

Job description

PM Pediatric Care is seeking a Front Desk Associate to welcome families and support the medical team with administrative tasks. You will handle patient registrations, inquiries, and document management with a focus on accuracy and privacy.

The role requires strong customer service, excellent communication, and the ability to multi-task in a fast-paced healthcare environment. A High school diploma or GED is required, and familiarity with HIPAA is preferred.