Healthcare Front Desk & Patient Experience Specialist

PM Pediatric Care; Crofton (MD); On-site; USD 23,000 - 39,000; Full time

Job summary

PM Pediatric Care is seeking a Front Desk Associate to welcome families and support the medical team with front desk duties and administrative tasks. The role requires organization, multi-tasking, and a professional demeanor aligned with PM Pediatric Care’s mission and culture.

The position involves greeting families, answering questions, processing registrations, maintaining patient records, and coordinating with leadership to resolve issues while upholding HIPAA guidelines.

Qualifications

• Team-oriented in a fast-paced environment.
• Intermediate skills with Microsoft Office Suite.
• Flexible work schedules; may travel to another site within reason.
• Excellent customer service and telephone skills.
• Strong verbal and written communication skills.
• Professional and friendly demeanor.
• Quality focused and detail oriented.

Responsibilities

• Greets families professionally in person and on the phone.
• Answers patient/family questions and seeks clarification as needed.
• Demonstrates empathy and active listening in difficult situations.
• Coordinates escalations and urgent issues for timely resolution.
• Collaborates with site leadership to manage complex patient issues.
• Manages patient flow during waiting and registration; assists with self-registration.
• Registers patients; maintains demographics, insurance and HIPAA compliant data.
• Handles incoming patient documents and correspondence with proper documentation.
• Maintains confidentiality and privacy of patient accounts per HIPAA guidelines.
• Performs opening/closing duties including organizing, stocking, cleaning and reconciling.
• Executes other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Time management

Organizational skills

Team player

Multitasking

Problem solving

Empathy

Adaptability

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

PM Pediatric Care is seeking a Front Desk Associate to welcome families and support the medical team with front desk duties and administrative tasks. The role requires organization, multi-tasking, and a professional demeanor aligned with PM Pediatric Care’s mission and culture.

The position involves greeting families, answering questions, processing registrations, maintaining patient records, and coordinating with leadership to resolve issues while upholding HIPAA guidelines.