Medical Receptionist

Just 4 Kids Health; Idaho Falls (ID); On-site; USD 21,000 - 30,000; Full time

Job summary

Just 4 Kids Urgent Care is seeking a friendly Medical Receptionist to deliver a remarkable patient experience at the front desk. You will greet families, verify insurance, schedule appointments, collect co-pays, answer calls, and support clinical staff to keep the lobby welcoming and efficient.

Ideal candidates have strong communication and privacy awareness (HIPAA), basic computer/EMR skills, and a high school diploma; MA/CNA certification is preferred.

Qualifications

• Must be 18 years or older.
• High school diploma required.
• MA/CNA certification preferred.
• Experience with EMR systems encouraged.

Responsibilities

• Provide exceptional guardian and patient encounters.
• Determine priority of patients’ needs based on severity.
• Obtain insurance information to add/update patient accounts in EMR.
• Keep patients informed of account information, balance, and status.
• Answer telephone calls and deliver messages for staff.
• Perform clerical duties such as copying/scanning forms and reports.
• Collect payments and co-pays.
• Distribute patient records upon discharge.
• Maintain a tidy lobby and work area.
• Ensure confidentiality per HIPAA and provide a welcoming experience.

Skills

Front desk

Customer service

Phone etiquette

Communication

HIPAA compliance

EMR familiarity

Education

High school diploma

MA/CNA certification (preferred)

Tools

EMR systems

Billing software

Job description

Just 4 Kids Urgent Care is seeking a Medical Receptionist to provide a remarkable patient experience. The receptionist occupies the front desk in the clinic, assists patients in need, oversees the lobby area and maintains Just 4 Kids' authenticity to ensure that the patient experience is warm, welcoming, and timely.Essential Duties:Provide exceptional guardian and patient encounters.Determine the priority of patients’ needs based on the severity of their symptoms.Obtain necessary insurance information to add/update patient account(s) in electronic medical records system.Keep patients informed of their account information, balance, and status.Answer telephone calls, record and deliver messages for other staff members.Perform various clerical duties such as copying/scanning forms, reports, patient info, etc.Collect payments, insurance co-pays, medicine charges, etc.Upon discharge, distribute patient records to proper departments or offices.Maintain a tidy, clean lobby and work area.Maintain confidentiality with all patient information (HIPAA).Ensure a superior patient experience, by embracing the Just 4 Kids mission and values, and treating all with compassion and respect.Must be 18 or older to apply.Preferred MA/CNA certification.High school diploma is required.Preferred previous clinical reception experience.Knowledge of the data processing equipment, personal computer, and other standard machines common to the business office.Prior experience working in electronic Medical Records Systems.Ability to train new and current staff members.