Pediatric Front Desk & Patient Experience Specialist

PM Pediatric Care; Carle Place (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

PM Pediatric Care is seeking a Front Desk Associate to warmly welcome families, manage registrations, and support the medical team with efficient front-desk operations.

This role demands strong communication, excellent customer service, HIPAA compliance, and the ability to multitask in a fast-paced environment, with occasional travel to other sites as needed. You will handle phone inquiries, coordinate documents, and maintain accurate patient records.

Qualifications

• Team player able to function in a fast-paced environment.
• Excellent customer service and telephone skills.
• Strong verbal and written communication skills.
• Outstanding time management and organizational abilities.
• Detail oriented with accuracy in data entry and records.

Responsibilities

• Greets families professionally in person and on the phone.
• Answers patient/family questions and seeks clarification when needed.
• Registers patients and maintains demographics, insurance, and financial information under HIPAA.
• Manages incoming patient documents and correspondence securely.
• Performs opening and closing front desk duties, including stocking and organizing.

Skills

Team player

Customer service

Verbal and written communication

Time management

Detail oriented

Flexible schedules

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

PM Pediatric Care is seeking a Front Desk Associate to warmly welcome families, manage registrations, and support the medical team with efficient front-desk operations.

This role demands strong communication, excellent customer service, HIPAA compliance, and the ability to multitask in a fast-paced environment, with occasional travel to other sites as needed. You will handle phone inquiries, coordinate documents, and maintain accurate patient records.