Medical Receptionist

JUST 4 KIDS HEALTH LLC; United States; On-site; USD 21,000 - 34,000; Full time

Job summary

Just 4 Kids Health LLC seeks a Medical Receptionist to deliver an outstanding patient experience at the front desk of our pediatric urgent care. You will greet guardians, gather insurance details, and guide families through the check-in process.

Responsibilities include managing the lobby, handling calls, updating EHRs, collecting payments, and distributing records upon discharge. High school diploma required; MA/CNA preferred. HIPAA knowledge a must.

Qualifications

• High school diploma is required.
• Preferred MA/CNA certification.
• Preferred previous clinical experience.
• Ability to train new and current staff members.

Responsibilities

• Provide exceptional patient and guardian experiences at the front desk.
• Determine priority of patients’ needs based on symptoms.
• Obtain insurance information to add/update patient accounts in the EHR.
• Inform patients of account information and status.
• Answer calls, record and deliver messages for staff.
• Perform clerical duties (copying/scanning forms, reports, patient info).
• Collect payments, insurance co-pays, and medicine charges.
• Distribute patient records to proper departments on discharge.
• Maintain a tidy lobby and work area.
• Maintain confidentiality of patient information (HIPAA).
• Support Just 4 Kids’ mission and values with compassion and respect.

Skills

Customer service

Phone handling

Communication

HIPAA compliance

Team coordination

Education

High school diploma

MA/CNA certification (preferred)

Tools

EHR / EMR systems

Data processing equipment

Job description

Just 4 Kids, a specialized pediatric urgent care is seeking a Medical Receptionist to provide a remarkable patient experience. The receptionist occupies the front desk in the clinic, assists patients in need, oversees the lobby area and maintains Just 4 Kids' authenticity to ensure that the patient experience is like no other.Provide exceptional guardian and patient encounters.Determine the priority of patients’ needs based on the severity of their symptoms.Obtain necessary insurance information to add/update patient account(s) in EHR.Keep patients informed of their account information and status.Answer telephone calls, record and deliver messages for other staff members.Perform various clerical duties such as copying/scanning forms, reports, patient info, etc.Collect payments, insurance co-pays, medicine charges, etc.Upon discharge, distribute patient records to proper departments or offices.Maintain a tidy, clean lobby and work area.Maintain confidentiality with all patient information (HIPAA).Ensure a superior patient experience, by embracing the Just 4 Kids mission and values, and treating all with compassion and respect.Preferred MA/CNA certification.High school diploma is required.Preferred previous clinical experience.Knowledge of the data processing equipment, personal computer, and other standard machines common to the business office.Ability to train new and current staff members.