Patient Experience Coordinator - Pediatric Urgent Care

Just 4 Kids Health; Idaho Falls (ID); On-site; USD 21,000 - 30,000; Full time

Job summary

Just 4 Kids Urgent Care is seeking a friendly Medical Receptionist to deliver a remarkable patient experience at the front desk. You will greet families, verify insurance, schedule appointments, collect co-pays, answer calls, and support clinical staff to keep the lobby welcoming and efficient.

Ideal candidates have strong communication and privacy awareness (HIPAA), basic computer/EMR skills, and a high school diploma; MA/CNA certification is preferred.

Qualifications

• Must be 18 years or older.
• High school diploma required.
• MA/CNA certification preferred.
• Experience with EMR systems encouraged.

Responsibilities

• Provide exceptional guardian and patient encounters.
• Determine priority of patients’ needs based on severity.
• Obtain insurance information to add/update patient accounts in EMR.
• Keep patients informed of account information, balance, and status.
• Answer telephone calls and deliver messages for staff.
• Perform clerical duties such as copying/scanning forms and reports.
• Collect payments and co-pays.
• Distribute patient records upon discharge.
• Maintain a tidy lobby and work area.
• Ensure confidentiality per HIPAA and provide a welcoming experience.

Skills

Front desk

Customer service

Phone etiquette

Communication

HIPAA compliance

EMR familiarity

Education

High school diploma

MA/CNA certification (preferred)

Tools

EMR systems

Billing software

Job description

Just 4 Kids Urgent Care is seeking a friendly Medical Receptionist to deliver a remarkable patient experience at the front desk. You will greet families, verify insurance, schedule appointments, collect co-pays, answer calls, and support clinical staff to keep the lobby welcoming and efficient.

Ideal candidates have strong communication and privacy awareness (HIPAA), basic computer/EMR skills, and a high school diploma; MA/CNA certification is preferred.