Pediatric Front Desk & Patient Experience Specialist

Mercy Hospital Springfield; Springfield (MO); On-site; USD 19,000 - 30,000; Full time

Job summary

Mercy seeks a Patient Service Representative to be the primary contact for patients and visitors, ensuring a positive experience at the front desk. You will handle front-desk workflows, communicate patient financial responsibilities, and assist with payment collection while documenting conversations and outcomes accurately.

Ideal candidates have strong communication skills, basic computer proficiency, and the ability to stay composed under pressure. Medical office experience is a plus.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication.
• Experience in a medical office is a plus.

Responsibilities

• Serve as primary contact for patients and visitors at front desk.
• Manage front-desk operations and workflows to ensure a smooth patient experience.
• Explain patient financial responsibility and assist with payment collection.
• Document financial conversations and outcomes accurately.
• Support privacy policy and maintain confidentiality.

Skills

Verbal communication

Written communication

Data entry

Word processing

Customer service

Accuracy

Confidentiality

Education

High school diploma or equivalent

Job description

Mercy seeks a Patient Service Representative to be the primary contact for patients and visitors, ensuring a positive experience at the front desk. You will handle front-desk workflows, communicate patient financial responsibilities, and assist with payment collection while documenting conversations and outcomes accurately.

Ideal candidates have strong communication skills, basic computer proficiency, and the ability to stay composed under pressure. Medical office experience is a plus.