Patient Experience Specialist: Front Desk & Payments

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Creve Coeur (MO); In loco; USD 22.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Matched retirement plans

Descrizione del lavoro

Mercy seeks a Patient Service Representative to be the first contact for patients and visitors, ensuring a positive, seamless experience by managing front-desk operations and workflows. The role also supports the financial aspects by communicating costs, collecting payments, and documenting conversations accurately.

Ideal candidates will have a high school diploma, strong communication and customer service skills, basic computer proficiency, and the ability to handle sensitive information with

Competenze

• High school diploma or equivalent.
• Strong verbal and written communication with patients and staff.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service and confidentiality.
• Ability to work under pressure and maintain professionalism.
• Attend and complete Clinic Core Front Desk Training post-hire.
• Explain patient financial responsibility and payment options.

Mansioni

• Serve as the primary point of contact for patients and visitors.
• Manage front-desk operations and workflows.
• Explain patient financial responsibility and collect payments.
• Document financial conversations and outcomes accurately.
• Maintain patient confidentiality and privacy.
• Respond professionally to inquiries while upholding a patient-centered experience.

Conoscenze

Communication skills

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability under pressure

Formazione

High school diploma

Descrizione del lavoro

Mercy seeks a Patient Service Representative to be the first contact for patients and visitors, ensuring a positive, seamless experience by managing front-desk operations and workflows. The role also supports the financial aspects by communicating costs, collecting payments, and documenting conversations accurately.

Ideal candidates will have a high school diploma, strong communication and customer service skills, basic computer proficiency, and the ability to handle sensitive information with