Patient Access & Front Desk Specialist

Mercy Co; United States; On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off

Tuition support

Retirement plan matching

Job summary

Mercy is seeking a Patient Service Representative to serve as the primary point of contact for patients and visitors, ensuring a positive, seamless experience at the front desk. You will manage daily front-desk operations and patient workflows, guiding patients through check-in and scheduling while maintaining professionalism and courtesy.

You will also communicate patient financial responsibility, request and collect payments, and explain available payment options and assistance resources,

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Proficiency with basic computer skills and data entry.
• Ability to maintain confidentiality and privacy.
• One year of medical office experience preferred.

Responsibilities

• Manage front-desk operations and patient flow.
• Communicate patient financial responsibility and collect payments.
• Explain payment options and available assistance resources.
• Document financial conversations accurately.
• Support privacy policies and confidentiality.

Skills

Verbal & written communication

Basic computer skills

Customer service

Attention to detail

Confidentiality & privacy

Adaptability under pressure

Clinic Front Desk Training

Education

High school diploma or equivalent

Job description

Mercy is seeking a Patient Service Representative to serve as the primary point of contact for patients and visitors, ensuring a positive, seamless experience at the front desk. You will manage daily front-desk operations and patient workflows, guiding patients through check-in and scheduling while maintaining professionalism and courtesy.

You will also communicate patient financial responsibility, request and collect payments, and explain available payment options and assistance resources,