Gastroenterology Front Desk & Patient Experience Specialist

Mercy Co; St. Louis (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Tuition reimbursement

Health/dental/vision coverage

Dependent Care FSA $100/mo

Paid parental leave

401k with employer match

Paid PTO for volunteering

Competitive salary

Job summary

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive experience by managing front desk operations and workflows. The role includes communicating patient financial responsibility, collecting payments, and explaining payment options and assistance resources, while accurately documenting financial conversations and outcomes.

Ideal candidates will have a high school diploma and at least one year of medical office

Qualifications

• High school diploma or equivalent.
• One year of applicable medical office experience.
• New hire must attend Clinic Core Front Desk Training through Clinical Education.
• Current Patient Service Reps advancing to Advanced title must complete both Patient Service Rep and Advanced PR competencies before promotion.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Manage front desk operations and workflows to ensure a smooth patient experience.
• Explain patient financial responsibility and collect payments as applicable.
• Communicate available payment options and assistance resources to patients.
• Document financial conversations and outcomes accurately.

Skills

Customer service

Communication

Professionalism

Education

High school diploma

Job description

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive experience by managing front desk operations and workflows. The role includes communicating patient financial responsibility, collecting payments, and explaining payment options and assistance resources, while accurately documenting financial conversations and outcomes.

Ideal candidates will have a high school diploma and at least one year of medical office