Pediatric Front Desk & Patient Experience Specialist

CHS Children's Hospital and Health System, Inc.; Sedona (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Children’s Wisconsin is seeking an organized front desk team member to welcome patient families and act as a liaison with the clinical team. You will manage check-in/check-out, registrations, and patient communications using EPIC and MyChart.

The role requires 1+ year of healthcare experience, strong interpersonal skills, and a commitment to HIPAA compliance in a fast-paced clinic setting.

Qualifications

• 1+ years related work experience
• 1+ years healthcare setting experience
• Knowledge of medical terminology preferred
• Excellent interpersonal skills

Responsibilities

• Welcomes patient families at check-in and check-out.
• Uses EPIC scheduling and queues to manage appointments and communications.
• Registers patients and guardians with MyChart access.
• Maintains HIPAA compliance and protects patient information.
• Captures demographics and insurance information accurately.
• Maintains proficiency with EPIC and related systems.
• Adheres to the organization’s ethics policies and guidelines.

Skills

Front desk operations

EPIC scheduling

HIPAA compliance

Customer service

Education

High School diploma or GED

Tools

EPIC scheduling system

MyChart access

Job description

Children’s Wisconsin is seeking an organized front desk team member to welcome patient families and act as a liaison with the clinical team. You will manage check-in/check-out, registrations, and patient communications using EPIC and MyChart.

The role requires 1+ year of healthcare experience, strong interpersonal skills, and a commitment to HIPAA compliance in a fast-paced clinic setting.