Clinic Front Desk & Scheduling Pro

Children's Wisconsin; Kenosha, Northern (WI, KY); Hybrid; USD 34,000 - 45,000; Full time

Job summary

Children's Wisconsin seeks a Clinic Service Representative to welcome patient families at the front desk, coordinate with clinical teams and manage scheduling using EPIC and MyChart. You will ensure accurate registration, HIPAA compliance, and effective communication in a busy primary care setting.

The role requires a high school diploma or GED/HSED, 1+ year healthcare experience, and strong interpersonal skills to support patients, families, and staff in a fast-paced environment.

Qualifications

• Requires excellent interpersonal skills to assist patients, families and staff.
• Good concentration to handle multiple tasks in a fast-paced clinic.
• Flexible to meet the needs of patients, physicians and staff.

Responsibilities

• Provide exceptional patient experience at front desk including check-in/check-out.
• Utilize EPIC scheduling and queues to schedule appointments and manage wait lists.
• Assist with patient registration and MyChart access while ensuring HIPAA compliance.
• Enter registration details accurately and complete demographic/insurance information.
• Follow clinic policies and maintain professional communication with staff and families.
• Monitor WELL platform and respond promptly and professionally.

Skills

Interpersonal skills

Communication

Flexibility

Concentration

Education

High School diploma or GED/HSED

Tools

EPIC scheduling

MyChart

Job description

Children's Wisconsin seeks a Clinic Service Representative to welcome patient families at the front desk, coordinate with clinical teams and manage scheduling using EPIC and MyChart. You will ensure accurate registration, HIPAA compliance, and effective communication in a busy primary care setting.

The role requires a high school diploma or GED/HSED, 1+ year healthcare experience, and strong interpersonal skills to support patients, families, and staff in a fast-paced environment.