Pediatric Health Unit Coordinator - Front Desk & Flow

Children's Wisconsin; Milwaukee (WI); On-site; USD 33,000 - 45,000; Full time

Job summary

Children's Wisconsin is seeking a compassionate healthcare clerical associate to provide essential front-desk support on patient care units. You will welcome patients, manage secure access, answer calls, and maintain patient records while coordinating with care teams.

This role requires strong communication, organization, and the ability to multitask in a fast-paced setting. Basic computer skills and familiarity with medical terminology help, with on-boarding including orientation days for new

Qualifications

• High school diploma or equivalent required; healthcare clerical training or experience preferred.
• Strong communication, organization, and multitasking skills.
• Basic computer proficiency; familiarity with medical terminology a plus.
• Ability to provide excellent customer service in a fast-paced environment.

Responsibilities

• Welcome patients and visitors, manage secure unit access, answer calls, and relay information quickly and accurately while maintaining confidentiality.
• Maintain and manage patient records, process admissions/discharges, coordinate with clinical staff, and assist families with information and resources.
• Partner with nursing staff and support departments to manage bed availability, patient placement, and room readiness for smooth transitions.
• Handle data entry, filing, supply management, equipment upkeep, and general office tasks to keep the unit organized.

Skills

Customer service

Communication

Multitasking

Organization

Data entry

Medical terminology (basic)

Education

High school diploma or equivalent

Tools

Phone systems

Nurse call systems

Electronic health records (basic)

Job description

Children's Wisconsin is seeking a compassionate healthcare clerical associate to provide essential front-desk support on patient care units. You will welcome patients, manage secure access, answer calls, and maintain patient records while coordinating with care teams.

This role requires strong communication, organization, and the ability to multitask in a fast-paced setting. Basic computer skills and familiarity with medical terminology help, with on-boarding including orientation days for new